At Fitness Gear & Training, we aim to provide high-quality fitness gear and training materials that support your health and performance goals. However, we understand that sometimes a product might not be the right fit. This Return & Refund Policy outlines your options if you need to return an item or request a refund. Please read it carefully before making a purchase.

1. Return Eligibility

We accept returns on most physical products within 30 days of delivery, provided the item meets the following criteria:

• Unused and in its original condition
  
• In the original packaging with tags and accessories included
  
• Not listed as final sale or non-returnable
  

We do not accept returns on:

• Digital products or downloadable content
  
• Gift cards
  
• Items that show signs of wear, use, or damage not caused during shipping
  
• Items returned more than 30 days after delivery
  

2. Initiating a Return

If your item is eligible for return, please follow these general steps:

• Make sure the item is repackaged securely, including all accessories, manuals, and inserts.
  
• Use a trackable shipping method for your return. We are not responsible for returns lost in transit.
  
• Include a note with your order number or proof of purchase.
  

Please note: We currently do not cover return shipping costs unless the item was received damaged or there was an error on our part.

3. Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved:

• Refunds are issued to your original payment method.
  
• Depending on your bank or payment provider, refunds may take 5–10 business days to appear on your statement.
  
• If the return is not approved due to damage, signs of use, or missing parts, no refund will be issued and the item may be returned to you at your expense.
  

We reserve the right to deduct a restocking fee (typically 10–20%) for returns that are incomplete or not in original condition.

4. Exchanges

We do not currently offer automatic exchanges. If you ordered the wrong size or product, you’ll need to return the original item and place a new order separately. This ensures faster processing and availability.

However, if the issue was due to an error on our part (such as sending the wrong item), we’ll cover all costs associated with the exchange.

5. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery. Be prepared to provide:

• A photo or video of the item and the packaging
  
• A brief description of the issue
  
• Your order number
  

Once verified, we will either send you a replacement at no additional cost or offer a full refund, depending on product availability and your preference.

6. Refund Exceptions

There are a few situations where only partial refunds may be granted:

• Items with obvious signs of use
  
• Opened packaging on items that are hygiene-related (e.g., resistance bands, gloves)
  
• Returns initiated beyond the 30-day window but with valid reasons
  

7. Final Notes

To summarize, here are a few quick reminders:

• Always check if your item is eligible before returning.
  
• Return shipping is your responsibility unless we made a mistake.
  
• Refunds are processed after inspection of the returned item.
  
• Digital and downloadable items are non-refundable.
  

We want to ensure that your experience with Fitness Gear & Training is positive from start to finish. Our return policy is designed to be fair, while also protecting the integrity of our products and brand.